Have a question that’s not answered here? Contact us.
What is a masterclass and how do I sign up?
How do I register for a workshop that requires advance registration?
Lunch is listed on the Saturday schedule. Is it included in my pass?
What does an All-Access Pass include?
What does a VIP Pass include?
How do I purchase a ticket/pass?
Can I apply the CASA Membership discount to my whole group?
How do I redeem a discount I received through Competition Prizes or Sponsorship?
How do I compete in the collegiate competition?
What is the competition submission deadline?
We already registered, but need to submit the link to our competition video.
What if my group was chosen to compete? What is the schedule for competition day?
Where should I stay?
You are collecting my name and email address – is your payment system secure?
When registering, I had to provide the name of my group members, but the tickets I received all have the same name.
I am now unable to attend. How do I get a refund?
A ‘masterclass’ is a session in which your group works privately with an instructor or instructors: a chance to receive real-time, really constructive criticism from a cappella’s best and brightest! Masterclasses will be available all weekend during class times (Saturday 9:00-5:00). If you’d like to sign your group up for a masterclass, you can do so as part of group registration. Please email Ben Stevens if you have additional questions.
Certain limited-enrollment workshops and all masterclasses require advance registration, which will openone month prior to the event. Watch this space for a link to the registration form. We will also post details on how to register in the News section on the home page.
Lunch is not included in the pass, although the Saturday schedule includes enough time for lunch.
An All-Access Pass includes admission to workshops, the Collegiate Competition, the Professional Showcase and all afterparties.
A VIP Pass includes admission to workshops and master-classes, the Collegiate Competition, the Professional Showcase and all afterparties. It also includes preferred seating at the concerts, backstage access, a private meet-and-greet with the Pros.
To purchase tickets or passes, visit the Tickets page.
No, only individual tickets or passes are available to purchase using the CASA Membership discount. If you have some members of your group who are paid CASA members and would like to receive the discount, they can purchase their tickets individually on the CASA website. Make sure they indicate that they are part of your group, and we will have all of your group’s materials together for pick up at registration. Be sure to complete the group registration through the Tickets page on the LAAF website, and simply omit the group members who will be registering individually.
If you should receive passes to LAAF 2012 as part of a previous year’s sponsorship package, we will hold these passes for you at registration / will call.
Be sure to check out the submission instructions to be a part of the competition.
The submission deadline is Thursday, December 15, 2011 at 11:59pm. Selected competitors will be announced Monday, December 19, 2011.
If you have already registered and indicated in your group registration that you are applying to compete, but at the time of registration you did not have your video ready to upload, you can email the link to Kari Francis.
The schedule for competition day has not yet been finalized. Groups selected to compete will be contacted directly with the final schedule and instructions.
We will be working out some discounts with local hotels for the weekend of the conference. Information about how to book using these discounts will be posted here.
All data collection and payments are completed on the Eventbrite website. For information about their payment options and security features, see Eventbrite’s website.
All attached tickets in the confirmation email will have the name of the ticket buyer. If you bought weekend passes, you will trade them in upon arrival for name badges which will have the individual names you provided.
Before purchasing tickets, carefully review your selection. Policies set forth by our clients, including venues, teams and theaters, prohibit us from issuing refunds after a ticket has been purchased. Regretfully, if you elect to make changes to your plans, tickets cannot be cancelled, exchanged or refunded unless the event has been cancelled or postponed.